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If any customer or Preferred Customer is unsatisfied with any Australiana Botanicals product purchased, Australiana Botanicals offers a 100% 30 day no questions asked money-back guarantee (unless otherwise required by law) from the date the product was purchased. This guarantee applies on the Customer or Preferred Customers first purchase, on all subsequent purchases Customers and Preferred Customers are always entitled to full replacement for any product that is damaged or not in useable condition. Please note that outgoing shipping charges, if any, are not refundable. Returns of the purchase price constitute a customer or Preferred Customers voluntary request to cancel. All refunds will be processed within 7 business days. To request a refund simply do so by emailing your written request with your Australiana Botanicals customer ID number and or order number to david@AustralianaSkin.com.
Before any product may be returned to Australiana Botanicals, whether it is a shipping error, or damaged product, the customer must contact Australiana Botanicals customer service either by mail or email to obtain a Return Merchandise Authorization number (RMA). Any package received without such identification clearly visible on the package exterior will be refused. Refused returns will either be disposed of without further obligation to Australiana Botanicals, or returned to the customer after shipping has been paid.
You can request a return and get an RA Number by contacting our Customer Care center by phone or email.
We will send a return label addressed as follows:
AUSTRALIA
Australiana Botanicals Pty Ltd
12 Polo Drive
Mt Barker SA 5251
USA
Australiana Botanicals Inc
424 Lakeview Drive
Alpine UT 84004
Orders may be cancelled at anytime prior to shipping. To ensure we receive and process any cancellation please telephone. Do not rely on email as they may not be seen immediately. You must receive a cancellation number from us for it to be considered received and valid. Once orders are shipped cancellations cannot be processed and must be treated as Returns. Please contact Customer Care if you have any questions.
Australiana Botanicals will replace, within thirty (30) days of purchase any product found to be defective. However, no product should be returned to Australiana Botanicals prior to the approval to do so from Australiana Botanicals Customer Service whether through mail or email request. In order to assure that replacement product will be issued, strict compliance to the following procedure is required:
1. A written replacement request must be submitted, stating the reason for the request and accompanied by verification of payment. 2. Upon notification Australiana Botanicals will instruct the customer where to ship the product and will issue an RMA (Return Merchandise Authorization) number, which must be clearly written on the exterior of the returned package(s). Upon receipt and verification Australiana Botanicals will ship out the replacement product(s).Federal law empowers a buyer to cancel certain sales without penalty prior to midnight of the third (3rd) business day following the transaction. This rule covers retail consumer sales of US$100 or more that occur away from the retailer’s main office.
Except as expressly stated herein, Australiana Botanicals makes no warranty or representation as to the merchantability, fitness for a particular purpose, workmanship or any other warranty concerning any product or service purchased from or through Australiana Botanicals.